Watch this video -- it is from 2018 but Ethics/Code of Conduct hasn't changed

Now take the 10 question test

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If this is your first year with us:  
Step 1 Create an account at https://www.linklearncertification.com/d/ the IRS VITA certification site is located on the left side of the screen. Click on Create an Account (When you create your account: complete ONLY the fields with the red asterisk *)   
​Enter the following: 

• Group- 01 VITA
• Training Source: Link and Learn (e-learning)
• If this is your first year as a VITA volunteer-- enter (1) for number of years volunteered. 
• Leave SEID field blank
• Make sure to write down your username and password!!!

Step 2: log in and take the  Code of Conduct/Ethics
     

• You need to pass the test with a score of 80% or higher. You get (2) two attempts at the test. 

Step 3 Send Proof of Certification to your program manager.

• You cannot volunteer without having a Volunteer Agreement Form sent to your program manager.
• On the right of the screen that shows your test results, click the box that says “You may sign your agreement electronically by checking this box” ii. Then click on the link that appears just below your name iii. It will generate a PDF that you need to save to your computer.
  
• Send an email to your program manager with the agreement sent as an attachment. (See images)   email it to [email protected]